Question 1

Where is your store?

Accepted Answer

259E0, St 13, Dang Kor, Phnom Penh(https://www.google.com/maps/place/Organic+Beauty/@11.5106297,104.8816379,19z/data=!4m5!3m4!1s0x0:0x1397856ce4055de8!8m2!3d11.5106087!4d104.8819464?hl=en)

Question 2

Where is my order?

Accepted Answer

Cambodia
Your order will either be in progress with our delivery company in Cambodia or be on back-order as we source more products from our suppliers overseas. We will contact you before your order is given to the delivery company. If you need more information, please contact us on either 061560765 / 015501332 / 0978700059.
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Customers living outside Cambodia
Our International and NZ customers receive tracking information after the order is sent out. We use DHL, NZ Post or Posthaste couriers to send out these orders.
https://www.dhl.co.nz/en/express/tracking.html(https://www.dhl.co.nz/en/express/tracking.html)
https://www.nzpost.co.nz/tools/tracking(https://www.nzpost.co.nz/tools/tracking)
https://www.posthaste.co.nz/tracktrace.html(https://www.posthaste.co.nz/tracktrace.html)

Question 3

How can I receive my order?

Accepted Answer

We have different delivery methods depending on where you live. Please visit our Delivery Information (https://www.organicbeautykh.com/delivery-information)page for exact information.

Question 4

I live outside Cambodia. Can I order?

Accepted Answer

Yes you can, please order or pre-order from the Shop normally. After you have finished, please contact us via Facebook chat (https://www.facebook.com/organicbeautykh9/)or sophea@organicbeautykh.com.(mailto:sophea@organicbeautykh.com?subject=Website Enquiry) We will help you pay in your local currency and arrange your tracked delivery.

Question 5

I pre-ordered a product. How long do I have to wait?

Accepted Answer

Sometimes we will be out of stock for some of our products, and we move fast to purchase more for our customers.
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We order most of our products straight from our suppliers in New Zealand & Australia, and it usually takes around 1-2 weeks between purchasing and arrival in your country. For our Cambodian customers, we are able to pack up your order for delivery shortly after the product arrives.
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On rare occasions, our NZ suppliers will experience delays and we will let you know on our Facebook page if that happens.

Question 6

What are the payment options?

Accepted Answer

Please visit our How to Pay (https://www.organicbeautykh.com/how-to-pay)page for exact information.
We have different methods available depending on where you live.

Question 7

What is your return policy?

Accepted Answer

If your product arrives broken we will replace it for free.
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If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
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If you decide to return or exchange an unopened product, you must cover the return and delivery charge.
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It will usually take 1-3 days to receive your refund or replacement product.
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Please note the following exceptions to our return and exchange policy:
 • Returned items must have no visible signs of wear or use
To initiate a return or exchange, please send us a chat message here or on Facebook, call one of our mobile numbers or email sophea@organicbeautykh.com.(mailto:sophea@organicbeautykh.com?subject=Return product) Please remember to include your order number in your message to us.

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